SHIPPING AND RETURNS
Shipping is available to Australia and New Zealand only.
Free Shipping applies to Australian customers only and for orders over 65 AUD. Orders until 65 AUD incur a 9.95 AUD fee. Products are not available for collection – they will be dispatched to the address that you provide to us.
New Zealand customers have a flat rate shipping of 19.95 AUD.
You will be notified via email when the products will be dispatched to you.
We try to process all orders received via the website within 1-2 business days.
(Monday to Friday, excluding public holidays in Victoria, Australia)
Processing may take longer during certain times of year, such as prior to Christmas each year. We do not process orders until our payment processor confirms to us that it has received payment for the relevant products.
We will always endeavour to get your purchase to you as quickly as possible.
For any enquiries, please feel free to contact us firstname.lastname@example.org
You may return a product if it fails to comply with any of the consumer guarantees contained in Australian or New Zealand Consumer Law, for example, if the product is faulty or damaged or if your order was processed incorrectly
(i.e. the wrong item was sent to you or you are missing an item).
If the product does not comply with a consumer guarantee or your order was processed incorrectly, please contact us by email to email@example.com as soon as possible and preferably within fourteen (14) days of the date of receipt of your purchase.
Please include the following information in your email:
– the order number;
– clear photograph(s) of the product; and
– a description of the product and the fault.
Once your return request has been approved, you will receive a return slip via email and instructions on how to process your return.
We will be responsible for the costs of any return postage if your product does not comply with a consumer guarantee and you will be provided with a replacement product or a full refund as required by law.
If your order was processed incorrectly, we will complete your order by either sending you the outstanding item or exchanging the item for the correct item. Items for exchange will only be accepted if they are unused, in the same condition as you received the item and the hygiene seals are intact.
We will not provide a refund or exchange if you change your mind about your purchase. When a product is damaged through misuse or abnormal use, we will also not provide a refund or exchange.
We also reserve the right to refuse refunds or exchanges (depending on the circumstances) if an item is not in original condition or missing parts for reasons not due to our error.
We have the right to require satisfactory proof of purchase before providing a remedy.